Premium Value

Daily Tour 20 day Availability: 2019-08-01 (Tentative)
Canada
 TRAVEL DATES :-
  • Departure date from Canada : Aug 1st, 2019 (Tentative)

Note: Round-trip airfare from Toronto (other departure cities – additional charges apply.)

  • Return date from Saudi Arabia : Aug 20th, 2019 (Tentative)

NOTE: Traveling dates are subject to change due to airline scheduling, Hijri Calendar, and any updates from the Ministry of Hajj

 PACKAGE HIGHLIGHTS :-
  • All Inclusive- No Azizia – No US Dollars – No Hidden Fees –
  • Madinah First Package
  • 4 Nights in Dallah Taibah Hotel – 4 Star Hotel
  • 3 minutes walk to Al-Masjid An-Nabawi in Madinah
  • 6 Nights in Swissotel – 5 Star Hotel Al-Masjid Al-Haram, Makkah
  • 3 Nights in Mena Hajj Building – Al-Shisha area in Makkah on the Mena border
  • Keep your room during the days of Hajj at Mena, Hajj Building only 15 minutes walk from Jamarat.
  • 5 Nights in Hajj North American Camps (Mena – Arafat) air-conditioned.
  • Open buffet breakfast and dinner served in bothMakkah, Madinah Accommodation.
  • Breakfast and dinner served in Mena, and Arafat by the Saudi Government “Mutawif”.
  • Private air-conditioned buses for transfers between cities and sightseeing tour in Madinah.
  • Religious guidance provided by leading experienced scholars in English, Arabic & Urdu.
  • Complimentary Hajj kit from Travel Guide.

IMPORTANT! As per the Ministry of Hajj; Those who performed Hajj in the past 5 years are subject to an additional SR 2000 Hajj visa fee (Approx. $750 CAD). This fee is charged when issuing the visa

TRIP ITINERARY – PREMIUM VALUE

(01 – 20 AUGUST 2019)

DISCLAIMER: The following is a tentative schedule summary that could change as the trip progresses. If changes occur, Travel Guide staff will advise you accordingly. Disclaimer: The information in this itinerary is provided as guidance to assist you during your Hajj trip. There are many variables in the Hajj which may cause adjustments and/or changes to this schedule and which may be made either by Travel Guide as it deems necessary or due to current Hajj regulations as issued by the relevant authorities. Please note that Travel Guide shall not be liable for any errors or misprint in this document.

DEPARTURE FROM CANADA

Gateway from Canada, Date and Flight information: Please refer to your e-tickets.

Please make sure you do what applies to you before departure from Canada:

  • PLEASE PACK ALL THE PATIENCE YOU CAN, YOU WILL NEED IT!
  • Please take 2-3 photocopies of your passport /PR Card and Hajj Visa.
  • Please be at the airport 4-5 hours prior to departure time.
  • If you are taking a domestic flight connecting with the international flight to Saudi Arabia, we advise that your check‐in your luggage the entire way to Saudi Arabia during domestic flight check‐in.
  • Take your passport; do not remove the following from your passport: label on the back, any stickers, tabs and/or attached documents
  • Have your proof of immunization for Meningitis with you
  • Wear your Travel Guide Picture ID card and have the Travel Guide luggage tags on your baggage
  • Your medicine, valuables & other necessities in your carry-on bag
  • Common baggage allowance is 2 bags 23 kg, small hand bag 7 kg (unless otherwise stated)

Note: Ihram is not required to enter Madinah. Ihrams will be provided to brothers in Madinah.

ARRIVAL AT MADINAH AIRPORT: –
  • Immigration & Customs takes less time for direct arrivals (2 – 3 hours)
  • You are responsible to collect your own luggage and go through customs
  • Report any loss of baggage in customs hall before exiting – please, get a copy of report
  • Please note that Saudi Arabia mandates that the Motawef collect your passport at the airport. Travel Guide staff will track your passport while it is in the Motawef’s office until it is returned to you on the day of your departure from Saudi Arabia
  • If applicable, please keep your PR card with you (keep in safe place)
  • Representatives will direct you to the appropriate bus.
  • Carry your baggage outside to the appropriate bus & ensure it is loaded onto bus
  • Keep your valuables with you
  • Ensure all your baggage have ID tags attached

After boarding the air-conditioned government buses, you will be taken to Madinah where you will check-in at the Dallah Taiba. Please remember that the first transportation in Saudi is provided by the government (this is mandatory).

Note: If you need to go to the washroom at the airport, please take someone with you so you do not get lost at the airport

DAY 1, STAY IN MADINAH, DALLAH TAIBA: –

CHECK IN – CHECK OUT: 02nd – 06th AUGUST (01st DHUL HIJJAH – 05th DHUL-HIJJAH)

Upon arrival Travel Guide staff will give you your room keys. Please be patient, this may take time as there will be many other Hajji’s the hotel must attend to. Once you receive your room keys it’s recommended that you have a rest and freshen up before saying Salaam to Prophet Muhammad (PBUH). We will let you know when to regroup in the lobby. You will then continue to perform your Salaam for the first time.

For the rest of your stay in Madinah you will continue to perform your daily prayers in Masjid Nabawi and perform as many Salaams to the Prophet (PBUH).

  • Travel Guide staff will help you to check-in the hotel & direct you to your baggage
  • Upon check-in, we will inform you of the timings and location of the restaurant at the hotel where you will have your breakfast and dinner. Sisters will be provided with the Rowdha visitation timings
  • We will be hosting regular lectures given by one of our Imams. Schedule and location of the lectures will be provided by your group leader
  • Get familiar with directions to and from Masjid Al-Nabawi. Masjid Al-Nabawi is not as crowded as the Haram in Makkah. The pace is generally more relaxed and relatively slower than in Makkah
DAY 2, STAY IN MADINAH, DALLAH TAIBA:

03rd AUGUST (02nd DHUL HAJJAH)

DAY 3, MAZARAT OF MADINAH (SIGHTSEEING): –

04th AUGUST (03rd DHUL HIJJAH)

Today you will enjoy a guided Mazarat “sightseeing” tour of the historical Islamic sites in Madinah which include: Masjid Quba, Masjid Qiblatain, & Jabal Uhud. After having a quick breakfast, please meet at the lobby at 7:30am. Please be patient as buses can arrive late due to traffic and congestion. Note: Individuals who are late will miss the Mazarat

  • Please follow instructions of group leader while visiting holy sites
  • Do not wonder off on your own. This will delay the group and you may be left behind
  • We will only visit Saudi Hajj Ministry approved sites
  • Please remember we must arrive back before Duhur Salaat so we can pray in Masjid Nabawi
  • We recommend carrying your phone, some cash and have the phone number of your Group Leader
  • Always wear your Travel Guide ID while in Saudi Arabia
DAY 4, PREPARATION DEPARTURE FROM MADINAH: –

05th AUGUST (04th DHUL HIJJAH)

IMPORTANT! Please have all your checked baggage ready and placed outside of your room by 10 pm. No large luggage will be allowed on the bus. Your checked baggage will be picked up by our staff and delivered to your hotel in Makkah overnight.

ALERT! Do NOT place your carry on, medicines or valuables in and/or with your checked baggage.

  • Sisters:Please make sure you have your Isdaal (Travel Guide Abaya) with you and not packed in your luggage that will be transferred. You will need to wear it for Umrah and Hajj.
  • Brothers:Please make sure you have your Ihram with you and not packed in your luggage that will be transferred.

Please make sure that your luggage is properly tagged with your Travel Guide luggage tag

DAY 5, DEPARTURE FROM MADINAH TO MENA HAJJ BUILDING IN MAKKAH
06thAUGUST (05thDHUL HIJJAH)

06th AUGUST (05th DHUL HIJJAH)

Today you will depart by bus from your hotel in Madinah to your hotel in Makkah. Please note that you will be in the state of Ihram from Madinah with the intention to perform Umrah.

IMPORTANT! Please meet in the lobby with your carry-on luggage (small bags only). Please make sure you do not leave anything behind in the room. Please ensure you settle any room charges prior to leaving.

  • After breakfast at 10:00 am, please make sure you are in Ihram and at the lobby
  • Please hand over your room keys to the front desk and check-out
  • Wait in the lobby for further instructions from Travel Guide staff. Please be patient, check-out and organizing the departure can take some time
  • IMPORTANT!Please board your assigned bus
  • Again, please be patient, this process can take time
DAY 5,6,7,8 ARRIVAL IN MAKKAH, MENA HAJJ BUILDING: –

CHECK IN – CHECK OUT: 06th AUGUST – 09th AUGUST (05th DHUL HIJJAH – 08th DHUL HIJJAH)

Upon arrival Travel Guide staff will give you your room keys. Please be patient, this may take time as there will be many Hajji’s the hotel must attend to. Once you receive your room keys it’s recommended that you quickly freshen up before Umrah. We will let you know when to regroup in the lobby. You will then continue to perform your Umrah with the group.

Note: Upon check-in, you will be informed of the timings/location of the restaurant at the hotel where you will have your meals. ote:Upon check-in, you will be informed of the timings/location of the restaurant at the hotel where you will have your meals. Also TRAVEL GUIDE staff will advice of the shuttle timing which will take you to Al-Haram to perform Umrah

  • TRAVEL GUIDE staff will help you to check-in to your room & direct you to your baggage
  • Please be patient as distribution of room keys can take some time
  • Shuttle service to the Haram and back will be provided
  • If you wish to go to the Haram at a different time than the assigned shuttle schedule, you may use your own transportation, you will be responsible for any costs associated
  • TRAVEL GUIDE staff will provide you with our open buffet schedule for breakfast and dinner
  • You will be accommodated in quad occupancyat Mena Hajj Building regardless of your chosen occupancy (double and triple are available only at the hotels but not at the building). Men will be in separate rooms than the ladies
  • You will have access to your room in Mena Hajj Building for the entire time during the Hajj days. Mena Hajj Building is only 15 minutes walk from our North American Camp. Falcon Shuttle service is available between the Camp and the Building
  • Inform your Group Leader and others if you decide to take a tour in the area and be sure you are accessible by phone in case of emergency or any announcements
  • Travel Guide staff will help you to check-in the hotel & direct you to your baggage
  • Perform Umrah with the group
  • Better to have prayer rug with you
  • Use bag for slippers/shoes (provided by Travel Guide as part of your Hajj kit)

Note: Know your Group leaders and Group Imam’s phone number in case of emergency.

DAY 8, PREPARATION DEPARTURE FROM MENA HAJJ BUILDING TO NORTH AMERICAN MENA CAMP: –

09th AUGUST (08th DHUL HIJJAH)

IMPORTANT! Please meet in the lobby at 10:00 am (timing will be confirmed by your group leader) with your Travel Guide Hajj backpack only. Do not bring excess baggage as space is extremely limited in the camps.

  • Take a shower in your hotel room, wear your Ihram and make your intention to perform Hajj
  • Please make sure you are in Ihram when you come to the lobby
  • Wait in the lobby for further instructions from Travel Guide staff. Please be patient, check-out and organizing the departure can take some time
  • IMPORTANT!Please board your assigned bus
  • Again, please be patient, this process can take time
DAYS 8 – 13, HAJJ – MENA: –

9th AUGUST (08th DHUL HIJJAH)

  • Travel light and have only your important items that you will use during your stay in Mena & Arafat (medicine, valuables and other necessities, only one small bag per person is allowed in the tents)
  • You will stay overnight in Mena on the 8thand on the 9th of Dhul Hijjah will be transferred to Arafat
  • Upon arrival, you will be assigned your Mena camp room. Changing rooms is not permitted unless authorized by one of the Travel Guide group leaders
  • Tent space in Mena is allocated for each person (limited space with no extras)
  • Bedding provided (foam sleeper chair, pillow and blanket)
  • Each person will be designated a tent and bedding
  • Meal and refreshment service will be provided during your stay (breakfast and dinner)
  • Men and Women will be in separate tents
  • Men cannot enter Women’s tents and women are not permitted into men’s tents. You may visit with your family in the hallways or common areas
  • Help keep the tents clean (dispose garbage outside in provided bins)
  • Fold up the foam sleeper chair during the day to make room
  • Do not put toilet paper, sanitary napkins, diapers in the toilet – keep clean for next person
  • Do not wash clothes in the bathroom; do not leave hair, discarded Ihrams in the bathroom
  • Tents look alike – easy to get lost if you leave the tent compound. Inform Group Leader and others in the tent if you must go outside the compound. If you must go outside, go in group and not individually
  • Please rest, pray your Salaat, do some dhikr, read Qur’an and attend the lectures given by the group Imams

IMPORTANT! Movement in Hajj from Mena to Arafat to Muzdalifah and back to Mena will be provided via Bus.

DAY 9, ARAFAT: –

10th AUGUST (09th DHUL HIJJAH)

  • Your Group management will advise you of departure time to Arafat based on the Hajj Ministry assigned timing
  • Be ready, stay in your tents and go the front gate when advised (not before)
  • Do not take the bedding (blanket or pillow) from Mena.
  • This is the Day of Hajj – the main and the entire reason for your trip. Please remain focused and avoid distractions
  • Rest in the morning after arrival and prepare for the afternoon – try not to sleep in the afternoon
  • Pray the Dhur and ‘Asr prayers in congregation
  • There will be time for individual supplications as well as group supplications
  • Stay within the gated compound – do not go outside
  • Entire camp is inside Arafat
  • You can easily get lost in Arafat, stay with the group
  • Limit trips to the bathroom in Arafat
  • Eat light and drink accordingly
DAY 9 NIGHT, MUZDALIFAH: –

10th – 11th AUGUST (09th-10th DHUL HIJJAH)

  • Your Group management will advise you of departure time
  • Be ready, stay in the tent until when advised (not before)
  • There are no tents in Muzdalifah (open space)
  • It’s crowded, dusty and there’s pollution from vehicles (depending on location)
  • Public toilets available (long line ups and we all know how public washrooms can be)
  • Easiest place to get lost – stick with the group
  • When going to the toilet, go in group and mark your return path
DAY 10 – 13, BACK TO MENA: –

11th – 14th AUGUST (10th-13th DHUL HIJJAH)

  • On the 10thof Dhul Hijjah, Your Group management will advise you of departure time
  • 10th– 14th of Dhul Hijjah, Group management will advise when is best to go to the Jamaraat (at Mena)
  • It is recommended to go to Jamaraat in groups
  • On the 10thof Dhul Hijjah, Group management will make announcement at camps once the sacrifice has been completed
  • On the 10th or 11th of Dhul Hijjah, Bus schedule will begin for Tawaf Al-Ifadah (also referred to as Tawaf Al-Ziyarah) after Isha’ salaat
  • DAYS 13-14, BACK TO MENA HAJJ BUILDING AND DEPARTURE TO SWISS HOTEL
  • 14th– 15th AUGUST (13th– 14thDHUL HIJJAH)
  • We will depart Mena on 13thDhul-Hijjah back to our Mena Hajj Building
  • Once we are back you can pick up your valuables from the Travel Guide operation office, and prepare your luggage for departure to your hotel the next day
  • Departure time from the Mena Hajj Building to your Hotel in Makkah will depend on traffic and the confirmation from the hotel that the rooms are cleaned and ready. On this day a lot of Hajis are leaving Makkah back to their home countries
  • IMPORTANT! DO NOT FORGET TO PICK UP YOUR VALUABLES AND PACK EVERYTHING IN YOUR LUGGAGE AND CARRY ON BEFORE LEAVING
  • DAY 14, ARRIVAL IN MÖVENPICK HAJAR TOWER HOTEL
  • CHECK IN – CHECK OUT:15thAUGUST – 21stAUGUST (14thDHUL HIJJAH – 20thDHUL HIJJAH)
  • Upon arrival Travel Guide staff will give you your room keys. Please be patient, this may take time as there will be many Hajji’s the hotel must attend to. For the rest of your stay in Makkah you will continue to stay in Mövenpick Hajar Tower Hotel
  • Note:Upon check-in, you will be informed of the timings/location of the restaurant at the hotel where you will have your meals.
  • Travel Guide staff will help you to check-in the hotel
  • You can continue to pray all Salaat in Al-Haram
  • There will be no group activities during this stay, so you can use the time to relax, and get better before your final departure
  • If you wish to perform a second Umrah before your departure, please speak to one of the religious leaders to learn the difference of opinions related to this subject
  • Note: Know your Group leaders and Group Imam’s phone number in case of emergency.
  • DAY 19, PREPARATION FOR FINAL DEPARTURE
  • 20thAUGUST (19thDHUL HIJJAH)
  • Please make sure you perform Tawaf Al-Wida 24 hours prior to your flight time. This will give you plenty of time to perform your tawaf, come back to your hotel, rest, shower and pack up prior to your departure to Jeddah. Travel Guide staff will share the departure to Jeddah sche, please be sure to follow the instructions as they are based on your flight departure date and time from Jeddah
  • Departure from your hotel for Jeddah airport depending on your flight
  • You will depart for Jeddah approximately 8-12 hours before your flight based on the traffic situation. Please be prepared for this and check the departures list for your departure time, and have your luggage brought down to the lobby before your departure
  • IMPORTANT! DO NOT FORGET TO PICK UP YOUR VALUABLES AND PACK EVERYTHING IN YOUR LUGGAGE AND CARRY ON BEFORE LEAVING
  • END OF HAJJ, FINAL DEPARTURE. LEAVE SAUDI FROM JEDDAH AIRPORT BASED ON YOUR FLIGHT DATE AND SCHEDULE. May you have a safe journey home or to your next destination.
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If applicable, hotel ratings stated on the TRAVEL GUIDE Website or promotional material (without limitation includes photographs, list of hotel amenities, descriptions of property, etc.) are provided by the respective Service Providers. These hotel ratings are general guidelines and TRAVEL GUIDE cannot guarantee their accuracy. The promotional material is to be used as a general guide and the ratings and hotel information may be amended periodically by the respective Service Providers to keep current. Please be advised that during the peak Hajj season the Service Providers accommodate a large number of pilgrims and consequently the quality of service indicated by their respective ratings may suffer.

All Service Providers are independent contractors, not TRAVEL GUIDE affiliates or agents. TRAVEL GUIDE is not liable for the actions, omissions, errors, representations, warranties, negligence, breach of contract, personal injuries, death, property damage, or any other damages or expenses resulting from Service Providers. TRAVEL GUIDE has no liability and will not refund due to delay, cancellation, overbooking, strike, force majeure, terrorism, and any other causes that are beyond TRAVEL GUIDE’s direct control or from any loss or damage resulting from improper passport, visas or other documents. TRAVEL GUIDE has no control and is not responsible for any additional expenses, delays, omissions, re-routing, or acts of interference by any government or legal authorities. TRAVEL GUIDE is not responsible for any traveler missing any part of the program due to no fault of TRAVEL GUIDE, and in such event, the traveler shall be responsible for any additional expenses incurred for the traveler to rejoin the tour. TRAVEL GUIDE will not make any changes after departure and will not redeem any part of the payment for any services rendered unutilized.

TRAVEL GUIDE is not responsible for any traveler(s) missing any part of the program due to no fault of TRAVEL GUIDE, and in such event, the traveler(s) shall be responsible for any additional expenses incurred for the traveler(s) to rejoin the tour. TRAVEL GUIDE will not make any changes after departure and will not redeem any part of the payment for any services rendered unutilized.

Shipping and Handling of Documents :-

For a nominal charge, TRAVEL GUIDE will use DHL, FedEx or UPS to return your documents unless you send TRAVEL Guide pre-paid completed label for the courier of your choice excluding CANADA POST, to use for the return of your documents. TRAVEL GUIDE is not responsible for any delays, loss or damages resulting from the return of your documents by DHL, FedEx, UPS, or any other courier services.

5. Safety :-

Please be aware that during your participation in packages operated by TRAVEL GUIDE, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; the forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. TRAVEL GUIDE will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. While TRAVEL GUIDE will use its best efforts to ensure the adequate measures are taken, by agreeing to participate in a package and/or optional excursions you agree that you will hold TRAVEL GUIDE harmless regarding any provision of medical care or the adequacy of any care rendered.

6. Insurance :-

Many of the problems for which TRAVEL GUIDE cannot be held responsible for can be insured against. TRAVEL GUIDE highly recommends that you purchase third party insurance to provide adequate cover for medical expenses, personal accident, loss of baggage and curtailment or cancellation of trip. Individuals are responsible to finance on the spot medical treatment and other contingencies, and then to reclaim this from their own insurance, if covered. You will be required to provide documentation to the insurance company to facilitate a claim. Please note that there are exclusions to coverage of insurance. Insurance has to be purchased and paid for in full as soon as the booking is made to become effective.

To the extent permitted by law, you release TRAVEL GUIDE from all liability, cost, damages, claims and expenses (including direct, indirect, special and consequential loss or damage whether in negligence or otherwise) arising out of any loss of baggage.

7. Reservation / Deposits / Fees :-

TRAVEL GUIDE accepts cheques, money orders, Visa, MasterCard, and Cash. Your payment is not deemed made until it is received by TRAVEL GUIDE. Please be advised that a 4% surcharge applies to all payments made by credit card.

For our Hajj packages :-

Deposit Amount :Minimum but not limited to $3,000.00 CAD per person

Second Installment Amount :Minimum but not limited to half of the remaining balance

Final Installment : All remaining balances owed on your account

Payment Schedule for booking before January 31st, 2019;

  • Deposit is due upon registration
  • Second installment is due 60 days from the deposit payment date
  • Remaining balance (full payment) is due no later than by June 1st2019

Payment Schedule for booking after January 31st, 2019;

  • Deposit of 30% of the total invoice is due upon signing up
  • Second installment: Minimum but not limited to half of the remaining balance is due 30 days from the deposit payment date
  • Remaining balance: All remaining balances owed on your account are due no later than by June 1st2019

Payment Schedule for booking on or after May 31st, 2019Full Payment is due immediately upon booking.

For all other travel (including Umrah travel) :-

Deposit Amount : 25% of full package price due 150 days prior to departure.

Second Installment Amount : Next 25% of full package price due 120 days prior to departure.

Balance : 50% of full package price due 90 days prior to departure.

Your booking is not confirmed until the Deposit is received by TRAVEL GUIDE and you receive written confirmation of your booking from TRAVEL GUIDE. Your reservation may be automatically canceled if payments are not received by TRAVEL GUIDE by the applicable deadlines above. Special conditions may apply to the prices set out on the Website. To determine such conditions, you must contact TRAVEL GUIDE or the relevant Service Provider. Please review and verify your booking invoice thoroughly and contact your travel agent or TRAVEL GUIDE immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later. Please be advised that once your documents have been processed for visa by our office, there will be NO refunds available for the package(s) you have purchased. All fees imposed by the Kingdom of Saudi Arabia, including Hajj and Umrah fees or related to the ritual animal sacrifice, are separately charged and not included in any package or programs.

8. Cancellation :-

After booking a package, all cancellation requests must be received by TRAVEL GUIDE in writing. You acknowledge and understand that TRAVEL GUIDE incurs significant expenses and losses if a traveler cancels a booking. You expressly understand that the following cancellation fees will apply and be strictly enforced by TRAVEL GUIDE:

For any written cancellation received by TRAVEL GUIDE:

For Umrah :-

(a) At least ninety (90) days before scheduled departure date: $500 CAD per person cancellation fee

(b) At least sixty (60) days before scheduled departure date: $1,500.00 CAD per person cancellation fee

(c) Less than sixty (60) days before scheduled departure date: no refund will be provided on any reservation

For Hajj :-

(d) The initial deposit per person ($3000.00 CAD) is non-refundable.

(e) Any cancelation before May 31st, 2019: is a 50% of the total invoice cancellation fee.

(f) Any time after June 1st, 2019: is a subject of a 100% cancellation fee.

In addition to the above-noted cancellation fees, airfare purchases are non-refundable, and any such amounts shall not be reimbursed to any traveler canceling a booking.

9. Travelers Who Need Special Assistance :-

You must report to TRAVEL GUIDE in writing any disability requiring special attention while traveling at the time the reservation is made. TRAVEL GUIDE will make reasonable attempts to accommodate the special needs of disabled travelers but is not responsible in the event it is unable to do so nor is it responsible for any denial of services by Service Providers. TRAVEL GUIDE regrets that TRAVEL GUIDE cannot provide individual assistance to a traveler for walking, dining, getting on and off buses and other vehicles, or other personal needs. A qualified and physically able companion must accompany travelers who need such assistance and must assume full responsibility for their well-being; if such a companion is not available for the traveler, TRAVEL GUIDE may, in its discretion, cancel the reservation and return the full deposit of the traveler.

10. Young Travelers :-

Travelers who are less than 18 years old on the departure date must be accompanied by an adult throughout the duration of the trip. For any special requirements regarding airline tickets for children, contact your airline directly. If a child will be traveling with adults other than the parents or with only one parent, it is recommended that a notarized letter be written by the parents or non-traveling parent granting authorization to travel, including the dates of travel. TRAVEL GUIDE suggests that you also contact the appropriate consulate and airlines because they may have additional requirements or recommendations.

11. Mandatory Negotiation, Mediation and Arbitration of disputes; Waiver of Jury Trial and Punitive Damages :-

In the event of any controversy or claim arising out of or relating to this contract, or the breach thereof, the parties here to shall consult and negotiate with each other and, recognizing their mutual interests, attempt to reach a solution satisfactory to both parties. If they do not reach a settlement within a period of 60 days, then either party may, by written notice to the other party, demand mediation in London, Ontario exclusively, before a mediator mutually agreed upon by the parties. If settlement is not reached within 60 days after service of a written demand for mediation, any unresolved controversy or claim arising out of or relating to this contract shall be finally resolved by arbitration administered by the Canadian Arbitration Association under its Commercial Arbitration Rules, and judgment upon the award rendered by the arbitrators may be entered in any court having jurisdiction. The arbitration will be conducted in the English language in the city of London, Ontario, in accordance with the Canadian Arbitration Act. There shall be three arbitrators, named in accordance with such rules. Except as may be required by law or to the minimum information necessary for entry of judgment, neither a party nor its representatives may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of all/both parties.

To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to the Agreement within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived. In any case, TRAVEL GUIDE shall not be liable for other than compensatory damages. Additionally, you hereby waive any right to punitive damages. All parties agree to irrevocably waive their respective rights to a jury trial of any cause of action, claim, counterclaim, or cross-complaint in any action or proceeding and/or hearing brought by either party against the other on any matter whatsoever arising out of these Terms & Conditions or any agreement between you and TRAVEL GUIDE.

In the event that the arbitration clause contained herein is deemed invalid by a court of law, each party agrees that any suit, action or proceeding arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the state and/or federal courts located in the County of London, Province of Ontario. Each party waives any objection which it may have now or hereafter to the laying of the venue in the County of London, Province of Ontario of such action or proceeding and irrevocably submits to the personal jurisdiction of any such court in any such suit, action or proceeding.

12. General :-

If any of these Terms & Conditions is in invalid or unenforceable, only the portions of the provisions deemed invalid or unenforceable will be struck out, and the remaining provisions will remain in force. Accessing or using this Website in any manner or booking any travel products or services through the Website or through our branches, or through our customer service agents, is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.

Headings are for reference purposes only. Notwithstanding any other provision contained herein, if TRAVEL GUIDE does not act in relation to a breach by you or others of these Terms & Conditions, this does not waive TRAVEL GUIDE’s right to act with respect to subsequent or similar breaches. This Agreement may be supplemented, amended, or modified only by the mutual agreement of the parties. No supplement, amendment, or modification of this Agreement shall be binding unless it is in writing and signed by all parties. No person, other than an authorized representative of TRAVEL GUIDE by a document in writing, is authorized to vary, add, or waive any term or condition set forth in the preceding provisions. This Agreement shall be governed by the laws of the Province of Ontario, without regard to the conflicts of laws provisions therein.

This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and TRAVEL GUIDE and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and TRAVEL GUIDE. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

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